Shipping policy

At PromiseWorn, we’re committed to getting your order to you as quickly and safely as possible.

Processing Time

All orders are carefully prepared and shipped within 1–2 business days after your order is placed.

Once your order has been shipped, you’ll receive an email with your tracking information.

Shipping Times

Standard Shipping: 4–9 business days
Express Shipping: 3–7 business days

Please note that these delivery times are estimates and not guarantees. Your order may arrive earlier or occasionally take longer due to factors outside our control, such as carrier delays, holidays, customs processing, or high order volumes.

Shipping Costs

We currently offer FREE Standard Shipping on all orders.

If Express Shipping is available for your location, the applicable shipping cost will be displayed at checkout.

Order Tracking

Once your order has been shipped, you’ll receive a confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us and include your order number.

We’ll be happy to look into the status of your shipment and help resolve the issue.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order.

If you entered an incorrect address, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

Customs & Import Fees

For international orders, customs duties, taxes, or other import fees may apply depending on the destination country.

Any applicable customs fees or taxes are the responsibility of the customer.

Contact Us

If you have any questions about your order or shipping, please contact us.

We’re always happy to help. 🤍